FAQs

FAQs – Velvet & Vine

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days within the United States and 7–15 business days internationally, depending on your location.

Do you offer free shipping?

Yes. Velvet & Vine offers free standard shipping on all orders. There are no additional shipping charges at checkout.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email. You can use it on our Track Your Order page to follow your shipment.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. We also provide:

  • Free return shipping
  • No restocking fees
  • No final sale items

How do I request a return?

To start a return, contact us with:

  • Your order number
  • The item you want to return
  • Reason for return

We will provide a prepaid return label and instructions.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Can I cancel my order?

Orders can be canceled within 12 hours of placement. After this period, your order may already be processed and shipped.

To request cancellation, contact us immediately.

What if I receive a damaged or wrong item?

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will send a replacement or issue a full refund at no additional cost.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary depending on your location.

What payment methods do you accept?

We accept major payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay

All payments are securely processed.

I entered the wrong shipping address. What should I do?

Contact us immediately. If your order has not shipped yet, we can update the address. Once shipped, we cannot guarantee changes.

My tracking number is not working

Tracking numbers may take 24–72 hours to update. If it still doesn't work after this period, please contact us.

How can I contact you?

Velvet & Vine
4810 Victor St, Dallas Texas 75246, United States
Phone: +1 302 870 4389
Email: debrahill46@hotmail.com

Our support team responds within 24–48 hours.